The Philippines’ leading fiber optic broadband provider is set to revolutionize the country’s hospitality sector with a breakthrough product that promises to enhance the guest experience and streamline hotel operations.
Converge ICT Solutions Inc. recently launched the Converge Concierge with SkyTV at the iconic Manila Hotel on September 12. The ICT company’s new product is an innovative all-in-one smart TV solution aimed at improving and modernizing the guest experience with a comprehensive digital solution.
Touted as a “first” in the Philippines, this digital concierge service is a hospitality TV solution. The platform features an in-room entertainment and information center, complete with Internet-of-Things-enabled smart controls and the high-definition IPTV, SkyTV. This advanced system enhances guests’ stays and helps hotels improve service quality.
“What we want to create is a simple and time-saving experience for guests, so they can focus on what is essential during their stay, whatever that may be: relaxing or unwinding, or preparing for a business conference. From their TV they can order room service, contact reception, check their flight details and of course access in-room entertainment. This is an all-in-one hotel information and entertainment center. All this on top of the high-speed broadband internet we offer,” said Converge Chief Executive Officer and co-founder Dennis Anthony Uy.
Converge’s new product provides guests with easy access to a wide range of entertainment options. This includes live channels, cable TV, streaming platforms and even in-app games. Mr Uy clarified that the new SkyTV service is available to all hotels and not exclusive to hotels using Sky Cable services.
The hospitality TV solution provides convenience and convenience not only for the guests, but also for the hotel management; The system integrates with existing hotel management systems, allowing for a smooth transition when managing bookings, guest services and billing processes.
“We are ready to provide tailor-made solutions for both individual accommodations and hotel groups through this platform. We can customize the functions, for example to control the lighting and air conditioning in the room. On the back end, it integrates with the hotel management system so that all check-in and check-out can be coordinated with the billing system,” said Benjamin B. Azada, Chief Commercial Officer of Converge.
“The interface is customizable, so we can tailor it to the needs of the client and its customers. If you want four, five or six buttons, we can do that. We also have options for languages. So it is highly customizable and can be tailored depending on the customer’s hotels,” said Converge Technical Manager Bryan Kendrick Uy.
To meet the varying requirements of hospitality businesses based on their size, the content and bandwidth of the solution can be customized. Converge Concierge’s scalability and adaptability means the system delivers a consistently high-quality experience regardless of hotel size or specific requirements.
“This is a scalable platform. This applies not only to large hotels, but also to medium-sized and small hotels. Anyone can adopt this platform and we really hope to help transform the hospitality industry,” said Mr Azada.
The hospitality TV solution is bundled with the fiber optic internet connection. To ease the financial burden on smaller hotels, the offering will be available through a monthly subscription and other options.
The launch of Converge Concierge comes at a pivotal time for the hospitality industry, as tourism peaks and hotels look for innovative ways to enhance the guest experience and improve operational efficiency. Converge’s new product equips hotels with the latest technology to navigate the future of hospitality, ensuring both guest satisfaction and operational success in an increasingly digital world.
Spotlight is BusinessWorld’s sponsored section that allows advertisers to build their brand and connect with BusinessWorld’s audience by publishing their stories on the BusinessWorld website. For more information, please email online@bworldonline.com.
Join Viber on https://bit.ly/3hv6bLA to get more updates and subscribe to BusinessWorld’s titles and receive exclusive content www.bworld-x.com.