As one of the most important energy players in the country, Manuel V. Pangilinan-guided Manila Electric Company (Meralco) is on a mission to redefine the current distribution and the generation landscape through exceptional growth and relentive dedication to the service of excellence, customer focus and consumer empowerment.
Meralco violated the eight millionth mark last October and ended 2024 with a customer count of 8,043 million. And because it continuously runs its reach and customer base, Meralco has retained first -class service performance, which underlines the operational resilience of the company while adapting to evolving energy requirements and consumption patterns.
The average number of power interruptions per customer, measured by the system average interruption frequency (SAIFI), has steadily decreased and reached 1.041 times at the end of 2024 -an improvement of 1.194 times in 2023. Similarly, the system average interruption duration of the average color 3, 2 -minute), the Averdex (Saidi), the average Bij 108 BijiDi, BijiDi), the 11 -minute BIAIDI BIAIDI), the 11 -minute Bijg.8, BIAIDI), the 11 -minute Bijg.8.2, Bij 108 BijiDi), the 11 -minute Bij 108.1s. trains.
In order to better serve and strengthen the growing number of customers, Meralco has proactively implemented initiatives to further improve the physical and digital contact point. In 2024, the digital channels accounted for more than 60% of the total customer transactions.
In support of customer choice programs, Meralco has strengthened its schedule infrastructure and measurement options through its advanced measuring infrastructure (AMI) strategy that is in line with the legal requirements and integrates Smart Meeting Solutions -which makes the seamless implementation of retailaggregation programs with the switch in the switch) integrated.
Meralco Upgrade is also continuous distribution facilities and carries out strategic Sourcing activities to guarantee the delivery of sufficient, reliable and stable service at the least possible costs for customers. In 2024 the company completed a total of 18 capital expenditure projects, of which four Gassols SwitchGear (GIS) smart substations, which have advanced functions to improve the efficiency, reliability and resilience of the Power Distribution Network. This includes the Arcovia and Sampaloc GIS – under stations in the cities of pass and Manila that were confirmed in the fourth quarter. Other important projects that were completed during the quarter were the mutual connection of the Maragondon Solar Plant in Cavite; the replacement of switch devices at the new Teresa -under station in Rizal, Urdaneta sub -station in Makati City and Novaliches station in Quezon City; And replacement of Power Transformer Bank in the Duhat -Understation in Bulacan.
“We will continue to meet the growing electricity needs. With renewed conference support we will invest in projects to improve our service and to guarantee a ready -made energy distribution system. Our storm-hardening initiatives will strengthen our network and speed up AMI implementation. Moreover, we are preparing to support the increased use of distributed energy sources through network automation and advanced technology, while we enable customers more options and control over their energy consumption, ”said Meralco Executive Vice-President and Chief Operating Officer Ronnie L. Apercho.
Exceptional year for power generation
In addition to distribution, Meralco’s Power Generation Arm, Meralco Powergen Corporation (MGEN), has demonstrated strong operational performance and Clean Energy portfolio has expanded important partnerships and investments that promote its leadership in the energy sector.
Under Renewable Energy -Unit Mgen Renewable Energy, Inc. (Mgreen), Terra Solar Philippines, Inc. (MTERRA SOLAR) important milestones in 2024 at the head due to the groundbreaking of the project last November. Mterra Solar Awarded Engineering, Procurement and Construction (EPC) contracts, and achieved substantial progress in land acquisition and security for the transmission line. In general, the total project completion was 22% from the end of December.
MGen has made substantial progress in his company in the local Liquefied Natural Gas (LNG) industry. Before 2024 Ended, The Philippine Competition Commission Approved The Investment by Mgen And Partners in the Country’s First and Most Expansive Integrated LNG Facility in Batangas Under The Landmark Agreement Signed in March 2024. With the Closutabla, Mgen NTRIBIBE2 Two Gas-Fired Power Plants-the 1,200 MW of South Premiere Power Corporation and 1,275 MW of Excellent Energy Resources, Inc., as well as an LNG import and registry terminal.
“While we closed for another year of considerable strategic growth and operational excellence, MGen continues to work for the provision of solutions for reliable and sustainable energy. The successful expansion of our conventional and renewable portfolios, in addition to large acquisitions and strategic partnerships, reinforces our position as a leader in the power generation industry, “said Mgen President and Chief Executive Officer Emmanuel V. Rubio.
Except the growing of the company
Through its Social Development Arm One Meralco Foundation (OMF), community development initiatives in 2024 have a considerable and positive effect on more than 41,000 families. OMF remains loyal to his mission to spread the light to the furthest areas in the country and confirmed 3,455 households with a low income in the Meralco-Franchise area under the household electrification program and four off-grid public schools in Camarines Norte and in Oriental Mindoro and Palawan. The foundation also brought mobile irrigation pumps on solar energy to two agricultural cooperatives in Lupao and Rizal, Nueva Ecija and installed the photovoltaic system of solar energy on a water access in BRGY. Guinsang-an, sto. Niño, South Cotabato, and at two national health stations in the remote communities of Brgy. Lamfugon, Lake Sebu, South Cotabato and Brgy. Rizal, Polilio Island, Panukulan, the province of Quezon.
The foundation also responded to various community needs in the Meralco franchise area by working with local governments and other non -governmental organizations by implementing more than 200 community relationship projects to support education, health, youth and development. It also responded to the immediate needs of at least 16,000 families affected by disasters such as fires, typhoon and floods. It also collaborated with the Congressional Spouses Foundation, Inc. And other foundations in the MVP group for the construction of the Bagong Bayaning Mandirigma Casualy Care Center in the AFP Medical Center (V. Luna Hospital) to meet the needs of Filipino soldiers injured in action.
Under the flagship one for trees Environmental Program, Omf and Partners, including Mgen, continuous Herbossing of Bergen and Wetlands with more than 80,000 extra new trees and mangroves planted by tree farmers in Siniloan, Laguna, and del Noreke, Surigao delte, Surigao delte, Surfao delte, Surfao delte, Surfao delte, in Surigaoo delte, in Surigaoo delte, Surigao delte, in Surigaooooooooooo. 2,300 tree trunks.
MGen and its subsidiaries also continued to contribute to the social development of its host communities through initiatives on health care, education and energy access that benefit more than 100,000 people and support for biodiversity, tourism and sports and recreation programs. In general, these efforts aimed at promoting sustainable progress and the resilience of the community benefited from Filipino families in various parts of the country last year.
In the coming year, Meralco will look at a fruitful year with opportunities, not only to grow the company and to create long -term value for its shareholders, but also to promote the support it offers to communities within and outside the core area of Meralco.
“We remain committed to our integrated strategy, aimed at a customer -oriented distribution utility (DU). Apart from the conventional view of profit and positive cash flows, our dedication to reliable service, affordable energy and customer focus also encourages shareholder value, ”said Meralco chairman and chief executive officer Manuel V. Pangilinan.
“Continuous developments in MGEN’s Build-Out of electricity generation, and with an improved operational efficiency of our operational DU companies and our non-powerful subsidiaries, it is expected that the Meralco growth story will continue to solidify. Together with this we will strengthen our social development programs to achieve the most remote parts of the country and to support the industries in which these communities trust for their lives. All these reinforce our deep commitment as a reliable nation construction partner of our customers, the communities we serve and our country, “he concluded.
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