Digital services on Windows hosts an error has occurred to an incorrect software update.
CrowdStrike’s Falcon Sensor, a software designed to protect computer systems from cyber attacks, is believed to be the cause.
Flight, finance, media and telecommunications services have been affected by the global outage.
In the Philippines, budget airline Cebu Pacific Airlines issued an opinion stating that it is experiencing technical difficulties due to the Windows crash.
“The technical issue requires us to manually handle the affected processes, which may cause delays,” the report said. “We are working closely with our teams to limit disruptions to our operations and will provide regular updates as the situation progresses.”
Air Asia also said that Navitaire, the low-cost carrier’s e-commerce platform partner, confirmed that the outage had led to “the unexpected restart of machines, leading to some operational disruptions related to check-in processes, self-service kiosks check-in and navigation the AirAsia MOVE app.”
“AirAsia is closely monitoring the situation and is in constant contact with Navitaire and Microsoft,” said Steve F. Dailisan, the company’s chief communications and public affairs officer and first officer. in a travel advice.
Meanwhile, Metrobank has issued a statement that bank customers may experience a delay or temporary unavailability of banking products and services via online channels.
“Customers can continue to access their money through the bank’s ATMs or deposit money through Cash Accept Machines,” the report said. “We are closely monitoring the situation and will immediately resume affected services once the issue has been resolved.”
PNB said the same the banking channels have ‘experienced interruptions’. The technical team is on standby to ensure normalcy once the fault is resolved, it added.
RCBC, on the other hand, reported technical issues with its RCBC Pulz, RCBC Online Banking and Diskartech services. It is unclear whether the cause is also due to the Microsoft glitch.
From 7:06 PM, Metrobank and RCBC issued updates saying their systems were back up and running.
NO CYBER ATTACK
In a July 19 email, CrowdStrike sent to Business the following statement:
“CrowdStrike is actively working with customers affected by a defect found in a single content update for Windows hosts. Mac and Linux hosts are not affected. This is not a security incident or cyber attack. The problem has been identified, isolated and a solution implemented. We refer customers to the support portal for the latest updates and will continue to provide full and ongoing updates on our website. We further recommend that organizations ensure they communicate with CrowdStrike representatives through official channels. Our team is fully mobilized to ensure the security and stability of CrowdStrike customers.”
– Patricia B. Mirasol