The UK Government has launched GOV.UK Forms, a new digital tool designed to make it faster and easier for the public to access essential government services online.
After a successful pilot phase, the platform is now ready for rollout across all government departments, allowing citizens to complete applications and forms online without the need for paper processes.
GOV.UK Forms has already proven effective, helping more than 20,000 armed forces personnel apply for veteran badges and supporting victims of the Horizon IT scandal to obtain compensation quickly. The tool has also streamlined the processes for XL Bully dog registrations and Coast Guard recruitment, saving an estimated two years of processing time.
Minister for AI and Digital Government Feryal Clark, who announced the rollout at the Digital Nations Ministerial Summit in Copenhagen, highlighted the platform’s potential to modernize public services and reduce administrative burdens, allowing government departments to focus their resources on improving of the quality of service.
Since its inception, GOV.UK Forms has published 87 forms used by over 1,200 civil servants, making the process more accessible and secure. The platform also meets government accessibility standards, making it easy to use for those with access needs. Christine Bellamy, CEO of the Government Digital Service, noted that GOV.UK Forms enables government teams to create and manage online forms without coding skills, enabling a more efficient, digital-first approach to public engagement.
With the launch of GOV.UK Forms, the UK government is taking an important step towards digital transformation, simplifying citizens’ interactions with government and making public services more accessible, efficient and secure.