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Aerial photo of Las Vegas, Nevada at night. For this, authorization of the FAA was obtained … [+]
HIMSS 2025, the Global Healthcare Conference, brought 28,000 attendees together this week, where AI is central two weeks ago such as during the Vive event. In the following areas, health care CIOs are zero to feed innovation and to upgrade their existing solutions. This is what their focus draws on the event.
Clinical decision
Microsoft Booth had a big turnout after them announcement from the Dragon Copilot. The company finally combines its speech dicling product with the ambient lime solution. Many organizations for the care provider have both products, and this is an opportunity to consolidate them by having the products work on one platform. The announcement of Dragon Copilot is another stickiness of the Microsoft ecosystem from Microsoft Fabric, Copilot Studio and Azure AI Foundry. In my discussion with Microsoft they have around thirty health partners and grow in their Copilot Studio platform.
One of the partners, Wolters Kluwer, announced The integration of the Uptodate solution with the Healthcare Agent Service in Microsoft Copilot Studio. Greg Samios, president and CEO of clinical effectiveness for Wolters Kluwer Health said: “Seconds can make the difference in clinical decision -making, and through our collaborations we are focused on speed on the correct answer wherever you are in the clinical workflow”.
Google Cloud has announced new generative AI possibilities called Visual Q&A that will look for tables, graphs and diagrams to process various patient data, medical images and others to offer an extensive picture of the patient. Enterprise search within the EMR has been dramatically improved with generative AI options, and the EMR companies work together with their desired cloud supplier to take on this function. Meditech EMR has developed its AI-driven search within its Expanse product
Oracle announced similar possibilities in Q4 last year with his clinical AI agent who can deal with questions about patients.
In general, every supplier of health care develops a solution with generative AI to improve and accelerate clinical decision -making.
Patient
Ensuring that patients are planned efficiently and being seen by doctors is a top priority for care providers. With a high turnover in the contact center personnel, health care leaders turn to automation to improve efficiency. As generative AI accelerates clinical decision -making, it also improves contact centers by offering resources of immediate patient information, leading to better interactions.
Webex has integrated The contact center is equipped with Epic’s Cheers -module and Hyperdrive interface. With this integration, Webex agents can manage conversations directly within Epic, which means that the need to switch between Windows of Systems eliminate. This streamlined workflow improves efficiency and simplifies the contact center/patient interaction.
Similarly, Revspring has announced its virtual health care agent to improve the experience of the patient and customer service. Revspring president Nicole Rogas said: “By combining AI, data-driven insights and personalized involvement, we enable patients to better understand their financial obligations, simplify invoicing and payments and gain easy access to financial help.”
The market is flooded with AI-driven virtual agents, all promising to transform patient interactions via telephone, text and online chat. These solutions use dynamic knowledge bases to answer questions, to automate tasks and improve self -service options. Although many will offer comparable capacities, the real differentiator lies in how effectively they reduce the workload of staff and re -concentrate health teams on patient care.
Cyber security Bang
CyberSecurity keeps every healthcare leader at High Alert. During the Vegas event, a customer I advised, was confronted with a potential security event. I received a call warning for a possible compromise. Fortunately it turned out to be a false alarm, without signs of a real infringement. The organization had one letter Similar to the one arctic wolf posted. Carter Groome, Chief Executive Officer of First Health Advisory, a veteran in the information security space, said: “We have seen an important increase in phishing, brute force and social engineering in recent weeks.” This trend will continue and will not stop.
Healthcare CIOs continue to strengthen their security attitude and at the same time keep track of the recent hipaa updates. It will be interesting if the guidelines of the previous administration will remain on Hipaa. Carter Groome said: “I am not sure if that will even be considered, but whether carefulness needs the government to guide them about how they can protect their business, they have greater problems.”
Himss 2025 had great energy on the show floor, with new product announcements everywhere. Zafar Chaudry, Chief Digital Officer & Chief AI and information officer in the Seattle Children’s Hospital, summarized and said: “At HIMSS 2025, AI and efficiency were central and fed the next wave of health care transformation.”
The question remains about how many of these products that healthcare organizations will take and whether they will help them offer quality assurance at lower costs.