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Founded by Kit Cox in 2011, Enate is an enterprise AI and orchestration platform designed to help companies streamline their operations.
Enate, based in Cheltenham, was born from Kit’s frustration with the outdated tools, such as spreadsheets and shared mailboxes, that many businesses relied on to manage complex services. Enate’s solution provides a single platform that provides a clear view of tasks, allowing organizations to improve efficiency and automate processes.
Large enterprises such as TMF, Ernst & Young and Acuity have integrated Enate’s software-as-a-service (SaaS) platform to manage their services, often realizing operational savings of up to 20% within the first three months. The platform identifies gaps and opportunities, allowing companies to effectively use automation in their processes.
Recognizing the growing potential of generative AI, Enaat has appointed Sam Ward as head of AI Research and Development to lead innovations in this area. From sentiment analysis and email triage to intelligent document processing and data analysis: Enate’s AI tools are a game-changer for its customers. Recent results show that companies save up to 30 hours per 1,000 emails processed, which equates to a time savings of two full-time employees per year.
Enate’s solutions are built on Microsoft Azure Open AI Service and provide high levels of accuracy, security and compliance. The company is an official Microsoft ISV Partner and has been recognized by Zinnov as a leader in automation.
Backed by Mercia, Enate’s mission is clear: to free businesses from mundane, repetitive tasks, by providing them with insights that allow them to focus on customer service excellence and growth.
What was the inspiration behind Enate?
I was inspired to build Enate because I was honestly fed up with seeing business leaders having to deal with crap systems or, worse, spreadsheets and shared mailboxes to deliver sophisticated services that just weren’t good enough for the job. We built Enate to deal with how the world really is. Many companies traditionally rely on things like IT service management systems to deliver services, but the problem is that while repairing a server in Brazil is the same as repairing a server in Belgium, it is not the same as performing a payroll administration in those countries. Enate helps standardize to a level that works, but also allows you to respond to the differences in your business between countries and products, allowing you to deliver one superlative service.
Who do you admire?
Having just returned from two weeks at Glastonbury Festival – one at the fest, one at the clean-up operation – I have a lot of admiration for Michael and Emily Eavis. What they have built and cultivated is truly unique.
The whole concept of Glasto only works because so many people have bought into the idea of it and are willing to act somewhat out of character and take the time to do so: an idea I call Glastonomics. Acts like Coldplay perform for a tenth of their usual fee, campers give up all comfort, doctors and dentists provide free care and volunteers run the festival.
After the festival, I and 2,000 others spent five days collecting litter to restore the location to its former glory. I got to spend time with such a diverse range of people from all walks of life, from students to mega-high flyers, teenagers to retirees and academics. It’s a testament to how contributing to a community yields rich rewards.
Looking back, is there anything you would have done differently?
Yes, I wouldn’t have started a capital-intensive business unless I had easier access to capital. The harsh reality is that you really have to struggle for a while. If I could go back in time, I would have started a service company first. Another thing I would do differently is write a shareholders’ agreement. Don’t worry about shareholder agreements unless you need them.
What defines your way of doing business?
Working smart, giving our talented team the best of themselves and making sure the people around me are happy. I’m not one to chase a specific end point; I define success as something more personal and direct. If my way of doing business brings happiness to others and they are involved, then business is a success. Conversely, if my team and customers are not experiencing satisfaction, it is a sign that there is still work to be done.
What advice would you give to someone starting out?
Don’t wait years to get started. Get started and find out if you are cut out to run a business. Do you enjoy the feeling you get before an exam? If you can enjoy that, then go for it. You have to be passionate about what you do to overcome all the challenges you encounter.