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Michelle Kam is a visionary business leader and one of Toronto’s most respected figures in the real estate industry.
As the founder and driving force behind Re/Max City Accord Realty Inc. Michelle has built a reputation for her innovative strategies, ethical practices and customer-centric approach. With her years of industry expertise, she has successfully navigated the dynamic Toronto market Toronto’s most respected figures in real estate specializes in matching clients with neighborhoods that reflect their lifestyle. Michelle is passionate about sustainability, community development and fostering long-term customer relationships. Her leadership has not only taken her brokerage to the next level, but also set a benchmark for excellence and integrity in the real estate industry.
What inspired you to pursue a career in real estate?
Growing up in Toronto, I was always fascinated by the diversity of the city and the unique character of its neighborhoods. Each area told a story, and from a young age I was drawn to architecture and urban planning. I studied urban planning at the University of York, which gave me a better understanding of how cities evolve and how communities grow. Real estate felt like the perfect intersection of my passions for design, community and helping people. For me it wasn’t just about property; it was about finding ways to connect people to spaces that fit their lives and dreams.
How did you get started in the real estate industry?
I started my career at some of the top real estate companies in Toronto. It was a learning experience like no other. I have gained valuable insights into market trends, customer relationships and the art of negotiation. Those early years were about building a foundation: understanding the intricacies of the industry and learning how to adapt in a competitive market. I started out working on smaller homes, but as my network and trust grew, I moved on to larger projects and higher value transactions. Each customer interaction taught me something new about the importance of trust and listening, which became the cornerstone of my approach.
What motivated you to start your own real estate agency, Re/Max City Accord Realty Inc.?
Starting my own real estate agency was a dream I had for years, but it took time to feel ready. Working for established companies was invaluable, but I realized I wanted to create something that reflected my values: integrity, sustainability and a truly customer-centric approach. There were gaps in the market that I felt I could address, especially in creating a more holistic experience for buyers and sellers. Starting Re/Max City Accord Realty Inc. was a leap of faith, but I believed in my vision. I wanted to build a team that shared my commitment to excellence and a brand that resonated with both customers and the community.
What challenges did you face when starting your own brokerage, and how did you overcome them?
Starting a real estate agency in a competitive market like Toronto came with its fair share of challenges. The biggest hurdle was establishing a unique identity in an industry full of seasoned players. I focused on building a reputation for transparency and ethical practices that set us apart. It was also crucial to recruit the right team: people who shared my vision and brought their own strengths to the table. Financially, it required careful planning and a willingness to take calculated risks. There were moments of doubt, but by staying true to my values and focusing on the long-term goals, I was able to persevere.
How has the real estate market changed since you started your career?
The market has evolved tremendously, especially in Toronto. When I started the city was growing, but the pace of development and demand for housing were not what they are today. Affordability has become a major issue and the industry has had to adapt to meet the needs of a diverse population. Technology has also revolutionized the way we do business, from virtual tours to data analysis for market trends. Sustainability has also become increasingly important, with buyers now placing a premium on energy efficiency and environmentally friendly features. It’s exciting to see how much progress the sector has made, but it also challenges us to stay ahead.
What do you think sets you apart as a leader in the real estate industry?
I believe it is my ability to connect with people and understand their needs. Real estate is a very personal experience for clients and I take that responsibility seriously. In addition, I am very detail-oriented and proactive, which allows me to anticipate challenges and create tailor-made solutions. Another important factor is my focus on sustainability and community involvement. For me, it’s not just about closing deals; it’s about contributing to the city I love and ensuring we build a future that benefits everyone.
One of my proudest moments was helping a young family purchase their first home after months of searching. It wasn’t just about finding them a home; it was about finding a place where they could build their lives and feel part of a community. It was incredibly satisfying to see their enthusiasm and to know that I played a role in such an important milestone. On a professional level, the founding of Re/Max City Accord Realty Inc. and seeing it grow into a trusted name in the Toronto real estate market is equally rewarding.
What advice would you give to someone just starting out in the real estate industry?
Be willing to work hard and remain patient. Real estate is not an overnight success story; it takes time to build your network and reputation. Focus on building genuine relationships with customers and always prioritize their interests. Stay curious and never stop learning, whether it’s about market trends, negotiation strategies or new technologies. And most importantly, stay true to your values. Integrity and trust form the basis of a successful career in the real estate sector.
What do you see as the future of the Toronto real estate market?
Toronto will continue to grow, and that growth will bring both opportunities and challenges. Affordability will remain a critical issue, and I believe we will see more innovative housing solutions such as mixed-use developments and sustainable construction practices. Technology will also play an even bigger role in the way we buy, sell and manage properties. Overall, the future looks bright, but it will take collaboration between policymakers, developers and real estate professionals to ensure that growth benefits everyone.
What keeps you motivated in such a demanding sector?
The people. Every customer has a unique story and it is incredibly rewarding to be a part of their journey. Whether it’s helping a first-time buyer get into the market or find the perfect home for a seasoned investor, it’s the relationships I build that keep me passionate about what I do. I am also motivated by the opportunity to make a positive impact both in the lives of my clients and in the city I call home.